Questions & Answers

Hello Sesterce customers 🚀

Here we have gathered some of the most oftenly asked questions and the answers for them. Please don't hesitate to contact us if you need more informations.

1) What are the rules and policies for miner orders ?

Dear customers,

Thank you very much for your interest in us. Please read all the articles below before placing the miner order.

The purchase of a miner is a High Risk High Return investment so it is important as a Crypto mining investor to understand the basics and the risks involved.

Miners Risks Key

The management of a miner is not as simple as it may seem at first glance, quite far from a standard computer we have more to do with a server running 24/7. There are certain routines and rules to follow that can be very restrictive : Miner Management.

Mining difficulty is a relative measure of the competitiveness for discovering blocks on the BTC network. It rises or falls based on the amount of computing power consumed by the network. Mining Difficulty

Cryptocurrencies are highly volatile assets and it may very well be that at a given moment the volatility of crypto-currencies is high and the return on your miner is higher than normal. Volatility of mined crypto-currencies

The cost of electricity is the key data for your mining investment, it is the data point that will allow you to know whether or not, despite the fact that the market is bearish, you can be profitable or not. The importance of electricity Price

We are so happy to have you with us here ! 

Thank you !

2) Do you have hosting service ? 

For the moment we don’t offer the hosting service. You could subscribe to the newsletter for the latest information. Please subscribe on sesterce.com and follow us on twitter @sestercegroup for more information.


3) What is the refund process ?

The refund process takes about 3-5 working days for our financial department to execute. If the order was paid by crypto currency, the refund amount will be based on the amount of the crypto currency that we received. If the order was paid by bank transfer, the refund amount will be based on the amount of the currency.

4) Do you deliver to my country ?

Normally we ship to most of the countries in the world except some countries who have strict customs policies for the miner import.

1) Brazil, India (Can’t ship to )
2) Argentina (The client needs to have the ability to help for the clearance )
3) Austria ( Needs an EORI number for the clearance )

5) Is the price including VAT ?

The price is VAT NOT included.

For all the miners on our website, the price is tax NOT included for all the customers in the world. Almost all of our miners are shipped directly from our warehouse in China, so please understand that it will be your responsibility to help with the local customs for the clearance and pay for the tax fee when the miner arrives in your country.

6) How long is the warranty period ?

All the brand new miners have a warranty directly from the factory from 6-12 months depending on the brand and the model. You might have the SN code on the miner and you could search the warranty period from the official website.

Normally, when it comes to maintenance or repair issues ,if the miner has to be sent back to the factory’s official maintenance center, for Bitmain and Whatsminer products you will cover the shipping fee to China but the factory will cover the shipping fee to send it back to you (The explanation regarding to this belongs to the factory).

7) What is the payment Method ?

You can pay via Crypto or Wire Transfer.

8) How long will it take for the shipping Date ?

The shipping date will be 3-10 working days.

Once we confirm your order, we will test the miner in our technical center to make sure the miner is running well before shipping to you. Then we will deliver the miner to our forwarder for the delivery. We will update the tracking number on our website and you will receive an email for the details. This process takes about 3-10 working days.

The shipping date of the preorder miners.

The actual shipping date for the preorder miners depends on the factory even though we put the estimated shipping month of the preorder batch. There might be a possibility for a delay for the launch of the miner and a delay for the delivery date from the factory. Also there is a possibility that the factory fails to produce the miner by their side and in this case we might need to refund you for your order.

https://bitech.zendesk.com/hc/en-us/articles/360035875614-Disclamer-about-miners-production-delays

9) Where is your warehouse ? Could we pick up the miner from your warehouse ? 

Our major warehouse is in China. Almost all of our miners are shipped from China. For security reasons, we don’t accept pick up on the spot. All the miners need to be shipped.

10) How could I do for bulk purchase ?

Thank you for your message and your interest in our company!

In order to give you the best price possible, we will send your request to our Sesterce Investment Service.

Please fill in the following form: https://form.typeform.com/to/Z6hqwa

Fill it precisely so that we can provide you with a quotation according to your needs.

An account manager will get back to you within two business days to submit you our best possible offer.

11) What miner do you have in stock or preorder ?

Please check on our new platform: sesterce.com
In order to have more information in time , you could :

1) Follow us on twitter @sestercegroup
2) Subscribe to the Newsletter on sesterce.com

12) What is the launch date of new miners ?

The launch date of new miners depends on the factory. There might be a delay or even a cancellation for it. Please follow us to check on the new coming miners

sesterce.com

13) How to set up the miner and how to connect to the mining pool  ?

Video how to setup a Bitmain miner : Unboxing & Review of Bitmain S19 Pro by Sesterce

Video how to setup a Whatsminer miner:Unboxing & Review - MicroBT Whatsminer M20S by Sesterce

Video how to setup a Canaan miner : Unboxing & Review of miner Avalon A1246 by Sesterce

Video how to setup a StrongU minerUnboxing & Review - StrongU STU-U6 by Sesterce

14) What are the rules for the miner maintenance ?

1) Do I have to be a computer scientist to use your minors ?

• Absolutely not, and even less so for ASICs despite what one might think. All they have to do is connect them to the network via ethernet cable and enter their digital wallet address. For our minors by graphic card it is the same thing, just plug the minor back in and fill in his address on the software.

2) Am I accompanied to the placement of my minor ?

• First of all, you should know that each of our miners comes with a manual that explains in a few steps how to use it. These notices are available in the support area of our online store. Then in case of difficulty our technical team can assist you in the installation of your equipment.

3) Do I need to be specifically equipped with electricity to mine ?

• For up to two or three miners, a standard electrical installation is more than enough.

4) At what temperature should my room be mined ?

• This again depends on the number of miners, but a fairly large space with air circulation is sufficient to store two or three miners. Ideally, the temperature should not exceed 30 degrees when the miners are turning.

5) Do I need to be specifically equipped with an internet to mine ?

• Not at all, minors consume very little bandwidth. The information exchanged is only a small amount of data. A simple modem is enough for a few minors.

15) What is the profit of Miners ?

Please check our Sesterce Talk about this subject here : 
https://www.youtube.com/watch?v=yPZK8huXJYk&t=132s

16) How it works with your affiliate Program ?

About the affiliate programs you will have information on your dashboard.

17) What is the out of stock problems ?

Regarding the specific dynamic of the miners market, there is a possibility that the miner’s price has changed when we receive your payment and we might need to refund your order.

We use a batch process for all the miners orders , and that we have each batch at quite limited quantities .The price of different batches of miners is different even though it’s the same model of miner . They are selling pretty fast. Regarding the highly variable and demanded market , the price could be different every day for in stock miners . So there is a possibility that the miner’s price has gone up when we receive your payment and we need to refund you for the order.

18) What should I do for the delay of preorders ?

The actual delivery date for the preorder miners depends on the factory even though we put the estimated delivery month of the preorder batch . There might be a possibility for a delay for the launch of the miner and a delay for the delivery date from the factory. Also there is a possibility that the factory fails to produce the miner by their side and in this case we might need to refund you for your order .

19) What if the factories cancelled the production ?

There might be a possibility for a delay for the launch of the miner and a delay for the delivery date from the factory. Also there is a possibility that the factory fails to produce the miner by their side and in this case we might need to refund you for your order .